Shipping & Returns

Free Regular Shipping Info

Within the contiguous US: We offer free regular shipping on all orders with at least $75.00 of products shipping to the contiguous US (lower 48 states). If your order qualifies for free regular shipping, it will be offered on the shipping page. Ground ship only items cannot be shipped to a PO Box, and heavier orders may require a physical shipping address rather than a PO Box. If you selected Free Shipping on your original order and return items for refund, shipping charges for the original order may be deducted from your refund if your remaining items no longer qualify for Free Shipping.


To other areas within the US: For orders under 2 lbs with at least $75.00 of products, we offer free regular shipping to AK, HI, PR, GU, and APO/FPO addresses. If your order qualifies for free regular shipping, it will be offered on the shipping page. Ground ship only items cannot be shipped outside of the contiguous US. If you selected Free Shipping on your original order and return items for refund, shipping charges for the original order may be deducted from your refund if your remaining items no longer qualify for Free Shipping.


 

Shipments to US Locations

Shipping Methods: We ship using FedEx and the USPS. Shipping costs are based on the shipping weight of the order and include parcel insurance.

Same-Business-Day-Shipping: In-stock orders that are placed by 3:00 p.m. Pacific Time will generally be shipped the same business day. If the order is placed on a weekend or holiday, the order will be shipped the following business day. Problems with credit card information, billing, or shipping addresses may delay shipments.


First Class Mail: Regular First Class Mail shipping is offered for gift certificates and some small item orders. If it is not listed as an option for your order, it is not available for that order/destination. Delivery time is unspecified, but typically takes 2-5 days. Service to street addresses and PO Boxes in all 50 states, military APO and FPO addresses, PR, GU, MP, VI, and other US territories. Shipping cost includes packaging costs and may not match the postage value on the package.


Priority Mail: The United States Postal Service's expedited shipping method. Delivery normally in 2-5 business days, but not guaranteed. Service to street addresses and PO Boxes in all 50 states, military APO and FPO addresses, PR, GU, MP, VI, and other US territories. Shipping cost includes 3rd party insurance and may not match the postage value on the package.


Domestic Express Mail: Fastest service offered by the United States Postal Service to US addresses. Deliveries are next-day or second-day from ship date to all 50 states and Puerto Rico. Deliveries made to most addresses in the United States including PO Boxes. Deliveries made to most locations Monday-Saturday, excluding holidays.


FedEx Priority Overnight: Delivery the next business day. Some shipments to and from remote locations and/or Alaska and Hawaii may require additional time in transit.


FedEx 2 Day Air: Delivery to all 50 states by the end of the second business day after the ship date.


FedEx Ground: Delivery from 1 to 7 business days after the ship date to commercial addresses in the contiguous US. See map below for estimated time in transit.

FedEx Home Delivery: Delivery from 1 to 7 business days after the ship date to residential addresses in the contiguous US. For FedEx Home Delivery only, business days are Tuesday through Saturday. See map below for estimated time in transit.


 

Shipments to International Locations

Shipping Methods: We currently do not ship to locations outside the US.



Return/Exchange Information

We stand behind everything we sell, and we want you to be 100% satisfied with your purchase.


REGULAR AND SALE ITEMS

For Exchange or Refund: Items must be returned within 30 days of the date of purchase. Items must be in a new and unused condition, and must be returned with all original product packaging. Clothing items must be unworn and have all garment and hang tags still attached. No need to call for an RMA number; we send one with your order.

Note on Free Shipping: If you selected Free Shipping on your original order and return items for refund, shipping charges for the original order may be deducted from your refund if your remaining items no longer qualify for Free Shipping.


CLOSEOUT ITEMS

Return For Store Credit Only: Closeout items must be returned within 30 days of the date of purchase. Items must be in a new and unused condition, and must be returned with all original product packaging. Clothing items must be unworn and have all garment and hang tags still attached. Closeout items are returnable only for store credit, no refunds.


FINAL CLOSEOUT ITEMS

No Returns: Final closeout items are sold AS-IS and cannot be accepted for return.


WARRANTY ISSUES

Up to 30 Days From Purchase: If you have received a defective item and wish to have it repaired/replaced, please contact us for instructions. We will arrange to have the item either returned to us or returned to the manufacturer depending on the manufacturer's requirements.

After 30 Days From Purchase: After 30 days, please do not return an item to us for warranty service until you have contacted us. Many manufacturers require you to return the item directly to them rather than the place of purchase. If you have a warranty issue with any product purchased from us, feel free to contact us and let us help you to resolve the issue with the manufacturer.


How To Exchange Or Return An Item:

1. Fill out the Exchange/Return Form included with your order with the quantity returned noted for each item returned. If you wish to exchange items or include additional items, please fill out the Exchange Order Form section with the items you would like in exchange.

2. Pack returned items along with the Exchange/Return Form in a sturdy box and seal the box securely.

3. Tape the pre-addressed RMA label to the outside of the box.

4. For your protection, return merchandise via FedEx, UPS, or Insured US Mail.

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Same Day Shipping M-F until 3:00pm Pacific (excludes holidays)